These Terms and Conditions regulate the legal and commercial relations between Relax Market Ltd. #515970101 Hashunit 2 St., Herzliya, (hereinafter: ‘Relax Market’ via the Relax-market.co.il website, hereinafter Relax Market ‘and / or’ The website ‘and / or the’ store ‘) and its customers (hereinafter:’ the customers’ and / or the ‘customer’), subject to the rules of this policy.
The terms and conditions must be read carefully and all provisions of these terms and conditions will apply to any use or purchase on the site.
Reservations on site
In order for us to fulfill your offer to purchase a product (hereinafter: “your order”), it is necessary that the products you ordered be in the store’s inventory. Although we do our best to ensure that the products displayed on the site are in stock, sometimes products displayed on the site are out of stock. If the products are missing, you will be sent an appropriate message via your e-mail or by phone. In this case, Relax Market reserves the right to submit to you, if any, an offer to purchase an alternative product of a similar nature and price. If you accept our offer, your order details will be updated. If you decide to refuse, your order will be canceled and your credit card will not be charged.
Purchases will only be made in practice by credit card approval.
Delivery dates will only begin after receiving the approval from the credit card company.
A credit card provided by a surfer and whose approval of the credit card company will be refused will constitute evidence of the cancellation of a transaction from the website’s point of view. The surfer can apply and amend the payment confirmation if the site approves the change.
All prices on the website include VAT.
The various products will be delivered by a courier company. Products delivered by these means will be shipped according to the usual delivery time. Delivery time only apply to business days.
Delivery of the products will be made only after receiving confirmation from the credit company about the correctness of the transaction. Please note the time of placing the order on the website, orders placed after 14:00 will usually be sent only the next day and delivery times should be treated accordingly.
If incorrect identification information is provided when ordering, we cannot guarantee that the products will reach you. In case the products are returned to us due to incorrect details provided, the customer will be charged for shipping and handling of 10% of the order value or a minimum of 100 NIS. Please be sure to fill in accurate and up-to-date details. 5737 – 1977 and / or in any law.
Payment is made by credit card, when it is possible to buy in installments, depending on the amount of the purchase. Order details and credit card are transmitted through a secure server when encrypted.
When you are required to enter sensitive information, the lock mark will appear in the URL bar of the browser on the right side. This mark confirms that the information transmitted to us is secure and encrypted using SSL technology.
Order confirmation and delivery tracking
After confirming the order and making the payment, you will be notified of the receipt of the order. In addition, you will be sent an email to the customer about the start of the order processing.
You can track the handling of the order through the customer’s personal area on the site.
The products will be delivered to the surfer on time and at a price specified next to each product and product within the product page and in accordance with the shipping regulations of Israel Post, in registered mail delivery the package usually arrives within 3-5 business days, but the commitment is 14 days. The surfer will be given the opportunity to make an independent collection by prior arrangement and according to the site’s guidelines only. Delivery time is according to working days that do not include Fridays and Saturdays and Israeli holidays. Orders received after 14:00 will usually only be sent the next day and delivery times should be treated accordingly. Attention should be paid to exceptional localities in express shipments from today to tomorrow.
Delivery of a product to the customer’s home will arrive in a sealed package that has undergone preliminary inspections regarding its contents and the quality and quantity of products inside. In the event that a customer complains about not receiving a product that arrived in a closed package, the complaint must immediately reach the management of the site that it will act to locate the problem.
Signing the receipt of the package will constitute confirmation of receipt of the product. Should a product arrive when it is defective due to a bump or sign of damage to the package, then the buyer can refuse to receive the package or notify the site management at the same time so that it can make a decision and confirm to the customer whether to open the package before signing and confirming receipt in its entirety. After opening the package if the product is damaged or broken, the customer must contact the postal services with the package and fill out a damage report form. If the product is sent to another courier company, the customer must notify our company within 24 hours that the product has been damaged. Warranty for the product that arrived damaged.
A. The customer must check the ordered product immediately upon delivery and notify Relax Market of any defect / defect within 24 hours of delivery. If the customer does not notify of a defect / defect within the said date, the product will be seen as supplied in accordance with the contract.
B. If there were any defects / defects that can be discovered on reasonable inspection, the customer must notify Relax Market of them immediately upon discoveries and no later than 10 days from the date of delivery. If no notice is given within the said period, the product will be seen as supplied in accordance with the contract.
third. Without derogating from the generality of the foregoing, Relax Market will not be liable for any defect / defect unless it has been given a reasonable opportunity to inspect the defect / defect, immediately upon disclosure and provided that all its provisions regarding their treatment have been complied with.
D. Relax Market is the sole responsibility of the customer and will expire upon the sale or transfer of the product to a third party.
God. No Relax Market is responsible for damages and / or consequences, including loss of profits, inconvenience and the like.
and. Relax Market is not responsible for damages to products that the customer did not receive immediately upon placing the order. No Relax Market is responsible for maintaining the technical specifications of the products that the customer did not receive immediately upon placing the order.
P. Relax Market is not responsible for adjusting a product to its purpose and / or for adjusting and the quality of specifications received from the customer – unless expressly stated otherwise.
Return of products / cancellation of a transaction by the customer
Products can be canceled within 14 (fourteen) days of receipt, when they are packed in their original packaging and have not been opened at all and have not been used. The shipping cost will not be refunded in any case.
The purchased item, the transaction for which was legally canceled, must be returned to the store in Herzliya at the buyer’s expense. The buyer who requests to pick up the goods from the place where they were delivered, or elsewhere, with our consent, shall bear the shipping costs for such transportation. The responsibility for the integrity of the goods until the moment when they will arrive to our store rests on the buyer.
If a product meets the return conditions, a credit will be given for the price of the product paid less than the shipping fee and a reduction of 5% of the product price or NIS 100 – whichever is lower. The aforesaid cancellation fee will be deducted from the refund to the customer and in the event that the transaction is made by credit card, the cleared-out cancellation fee will be accompanied by a clearing fee at the rate charged by Relax Market. According to the law. Products can be returned physically at the Relax Market store, or sent by courier or with any other courier company. For the avoidance of doubt, the store does not accept return / exchange products by regular mail / registered mail. A voucher given in the store is valid for Half year, replacement voucher is valid for 14 days from the date of purchase.
Following products cannot be returned:
1. Products manufactured and / or ordered specifically for the customer (dimensions / special requirements).
2. Products assembled at the customer’s home.
3. Products used and / or connected to electricity.
4. Damaged products.
5. Return due to delay of shipment.
Cancellation of a transaction by the site
The site reserves the right to cancel a transaction if the following conditions are met:
In the event that any mistake or human mistake is found in the definition of the product, in its details, price or any detail in the advertising of the product.
The site at its sole discretion, identified a purchaser as a prohibited customer who is not a private customer or a customer who does not meet the terms of the site.
In the event that the site or the site management does not approve a deal with a particular surfer.
Commitment of the surfer
The surfer undertakes to act in good faith and honestly at the time of purchase or order as well as after purchase and delivery.
The surfer undertakes to report any error in the delivery of the product he received or if he received another product by mistake or if he received more than one product he ordered. For example: if the customer received two packages at his place instead of the one he ordered or another package that is not intended for him. If such an error is discovered by the website, the customer undertakes to pay for the product the amount and value on the day he received the product, according to the price list of the store and the website on the day the product is actually received.
We will do our best to avoid disclosing personal information of the surfers, other than those displayed in the user profile. The information may be used by us for the benefit of the surfers, and will never be passed on to any third party, except:
Situations where the law requires us to provide the information.
There is a suspicion against the user that he maliciously sabotaged the site or harmed the surfers on the site, etc.
The laws of the State of Israel shall apply to these By-Laws and to everything arising therefrom or implied therefrom, the By-Laws shall be construed accordingly, and any dispute or legal question in connection therewith shall be decided by the competent court in Tel Aviv only